Reference

How our terms work with your account and wallet

These terms explain what you agree to when you open an account, deposit through bKash, Nagad or Rocket, and play any game in our lobby. They cover eligibility, account security, how we handle your balance, and the steps we follow if something needs review.

Account eligibilityDeposit & withdrawal rulesDispute resolutionUsage restrictionsBalance verification
6winbd How our terms work with your account and wallet
DAILY PRACTICE

How we apply these terms every day

We enforce these terms consistently so every account is treated the same way. Our verification process checks identity documents against the name and mobile number you registered; mismatches trigger a hold until resolved. We log every deposit and withdrawal with timestamps so you can trace each transaction in your history. If we suspend an account for suspected multi-accounting or bonus abuse, we notify you by email with the reason and the evidence we found, and you can reply with your side before we make a final call.

Identity Verification

When you request your first withdrawal we ask for a photo ID and a selfie; the name must match your bKash, Nagad or Rocket account to pass our compliance check.

Transaction Logs

Every deposit, withdrawal and game round is recorded with a unique reference; open your account history to see the timestamp, amount and status of each entry.

Account Suspension

If we detect duplicate accounts, coordinated betting or bonus farming we freeze the involved accounts, send an email explaining what we found, and wait for your response before closing permanently.

Dispute Resolution

If you disagree with a balance adjustment or a game-round result, email us with the round ID and a description; we review server logs and reply with our finding within two business days.

CONTACT OPTIONS

Reach us about these terms

If a clause in our terms is unclear or you need clarification about account restrictions, balance holds or withdrawal verification, reach us through live chat or email. We aim to respond within one business day; urgent account issues flagged in live chat usually get attention faster. Keep your account number and transaction reference ready so we can pull up your history quickly.

Live Chat Open the chat widget in the bottom corner of any page; our team sees your message in real time and can pull your account details without asking you to repeat information.
Email Send your question to the support address listed in your account dashboard; attach screenshots or transaction IDs if you are writing about a deposit, withdrawal or balance issue.
Account Dashboard Check the notices section inside your dashboard for updates on verification requests, pending withdrawals or changes to these terms that affect your account directly.

Common questions about our terms

Here are the account and policy questions we hear most often from Bangladesh users opening accounts and making their first deposits through bKash, Nagad or Rocket.

We allow one account per person; duplicate accounts are closed and any bonus funds forfeited. If you forgot your login, use the password-reset link instead of registering again.

Withdrawals must go back to the same wallet you deposited from for anti-fraud reasons. If you need to change wallets, contact support with verification documents before requesting the withdrawal.

We adjust balances only if we find a technical error, a duplicate credit or bonus abuse. You receive an email with the reason and the adjustment amount before it appears in your history.

You confirm your eligibility when you register; we block access from jurisdictions where local law prohibits online gaming. If your region status changes, contact us to close your account and withdraw any remaining balance.

We do not close accounts for winning. We may review large payouts to verify the rounds were legitimate, but verified wins are paid in full according to our withdrawal process.

We email registered users when we make material changes and post a notice in your dashboard. Logging in after the notice date means you accept the updated terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.