Reference

How We Handle Your Account Information

We collect the details you give us when you open your account and when you send bKash, Nagad or Rocket deposits. This policy covers what we keep, who sees it, and how you can ask us to change or remove it.

Account registration dataPayment wallet informationDevice and session logsSupport request historyWithdrawal verification records
6winbd How We Handle Your Account Information
POLICY CONTACT

How to Reach Us About Your Data

If you want a copy of the information we hold, need to update your phone number, or want your account deleted, use one of the channels below. Live chat is the fastest way during the day; email works when you need to attach a document or explain a complex request.

Live Chat Open the chat widget in the bottom corner of any page. An agent will ask for your account phone number to verify you, then help you request your data record, change your contact details, or start the deletion process. Available most hours; response in under five minutes during peak times.
Email Support Send your request to the support address shown in your account settings. Include your registered phone number and a short note explaining what you need. We reply within one business day with next steps or the file you requested, depending on the complexity of your ask.
Account Settings Log in and open the profile section to review the phone number, wallet preferences and device list we have on file. You can remove old devices yourself; for phone-number changes or full account closure, contact us through chat or email so we can verify your identity first.
DATA HANDLING

How We Protect and Store Your Information

We encrypt your password before storing it, log every deposit and withdrawal with a timestamp, and keep session records for thirty days so we can investigate disputed transactions. Your bKash, Nagad and Rocket wallet numbers stay in our payment database, separate from the game servers. If you delete your account, we erase your phone number and wallet details but keep transaction totals for our financial audit trail.

Password Encryption

We hash your password with a one-way algorithm before saving it. Our support team cannot see the original text, and we never send it by email.

Payment Data Storage

Your bKash, Nagad or Rocket wallet number is stored in a separate payment database that only our finance and support teams access.

Cookie and Session Logs

We set a cookie to remember your login state and language choice. Session logs capture the page you visited, the time you spent, and the device you used.

Data Retention and Deletion

When you ask us to close your account, we remove your phone number, wallet preferences and device fingerprints within seven days.

Privacy Policy Questions from Bangladesh Players

We ask for your phone number, a password, and the mobile wallet you plan to use—bKash, Nagad or Rocket. We also log the device and browser you connect from so we can recognise your session next time and flag suspicious login attempts.

No. Game studios and live-table providers see only a session token when you open a slot or table. Your wallet number stays in our payment database, accessible to our finance and support teams but not passed to third-party game suppliers.

We keep your phone number, wallet preferences and session logs as long as your account is active. If you close your account, we delete personal identifiers within seven days but retain transaction totals—dates and amounts—for audit and dispute purposes.

Yes. Contact us through live chat or email with your registered phone number, and we will send you a file listing your account details, transaction history, device log and support message records. We usually deliver this within two business days.

Log in, open live chat, and tell the agent you want to close your account. We will verify your identity, then remove your phone number, wallet details and device fingerprints within seven days. Aggregated transaction totals remain for audit records.

We store account and payment data on servers outside Bangladesh, in regions where our hosting provider operates. Passwords are hashed with a one-way algorithm, and payment details are encrypted during transfer. Access depends on local law and eligible regions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.