Reference

Legal Terms That Shape Your Account Access

We built our legal framework around mobile wallet use and regional eligibility. Access depends on your local law and the regions we support, so we keep the policy clear about where accounts open and how bKash, Nagad and Rocket deposits fit the rules.

Region-dependent accessWallet policy clarityAccount verification stepsData handling rulesSupport contact paths
6winbd Legal Terms That Shape Your Account Access
DATA AND SECURITY

How We Handle Your Information and Protect Your Wallet

We collect your phone number, wallet details and identity documents to verify account ownership and comply with regional requirements. Your data lives on secured servers; we encrypt wallet transaction records and never share your information with third parties outside of payment processors and compliance partners where required by law.

What We Collect

Phone number for OTP login, bKash or Nagad or Rocket wallet number for deposits, national ID or passport for withdrawal verification. We store only what the verification and transaction flow requires, nothing beyond that operational need.

Cookie and Session Use

We set a session cookie when you log in so the lobby remembers your account across tabs. Analytics cookies track page visits and lobby navigation to improve load paths; you can disable non-essential cookies in account settings without losing access.

Data Retention Period

Active account records stay on file as long as your account remains open. If you close your account, we retain transaction history and identity documents for the period required by regional regulation, then delete the data from our system.

Your Rights and Requests

Request a copy of your data, ask us to correct outdated information, or submit an account deletion request through the settings page or by contacting support. We process data requests within fourteen days and confirm completion by email.

POLICY CONTACT

How to Reach Us About Legal or Account Questions

We handle policy questions, account disputes and verification issues through direct support channels. If you need clarity on regional eligibility, wallet verification steps or term updates, our team responds with the specific answer your account needs—no generic scripts.

Live Chat Open the chat icon in your account lobby or on any page footer. Our team answers policy questions, explains verification steps and walks you through dispute resolution in real time without switching windows.
Email Support Send your account number and the policy question to our support address. We reply with documentation requirements, eligibility details or term clarifications within one business day, attachments included where needed.
FAQ Archive Browse the question library in your account settings. We cover regional access rules, wallet verification logic, bonus term fine print and withdrawal hold reasons with answers written by the team that built the policy.

Common Questions About Legal Terms and Account Rules

Access depends on your local law and the regions we currently support. We do not operate in jurisdictions that prohibit online gaming platforms. When you register, you confirm that account use is lawful where you are located.

We will notify you by email and SMS if regulatory changes affect your region. You can withdraw your balance before the restriction takes effect; after that date, login access will be suspended until eligibility is restored or the account is closed.

We verify that the wallet you withdraw to matches the account holder name. Upload your national ID or passport once; after approval, future withdrawals clear faster because the identity check is already on file and we only confirm wallet ownership.

We send an in-app notification and an email when we update the legal terms. The message highlights what changed and when the new version takes effect. Continued use after that date means you accept the revised policy.

Yes. Submit a deletion request through account settings or contact support with your account number. We close the account, delete personal data after the retention period required by regulation, and confirm completion by email within fourteen days.

Open a live chat or send an email with your account number and the issue. Our compliance team reviews the case, explains the policy reasoning and offers resolution options. Disputes are handled directly, not through automated replies.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.